Complaints, privacy and accessibility
Three things you are entitled to know before you share anything with us.
Complaints and feedback
Making a complaint will never affect your support. You can complain about anything — a worker, a decision, a bill, how we spoke to you — and you can ask someone else to do it for you.
How to tell us
- Tell your support worker or any member of our team
- Call the office on 0468 406 997
- Email admin@namronsupports.org
- Write to us: Suite 31, 5–7/200 Kingston Rd, Slacks Creek QLD 4127
- Ask a family member, friend or advocate to raise it for you
What we will do
- Within 1 business day — we acknowledge the complaint and tell you who is handling it.
- Within 5 business days — we contact you to understand what happened and what outcome you want.
- Within 21 days — we tell you what we found, what we are changing, and what happens next. If it takes longer, we will explain why and keep you updated.
- If you are not satisfied, you can ask for it to be escalated to our Director.
You can also go outside Namron, at any time
Privacy policy
Last updated 28 July 2026. Namron Care and Supports Pty Ltd, ABN 53 652 649 495, handles personal information under the Privacy Act 1988 and the Australian Privacy Principles.
What we collect
- Contact details — name, phone, email, address
- NDIS details — participant number, plan type and funded supports
- Health and support information needed to deliver safe care, including care plans, risks and progress notes
- Records of incidents, complaints and communications
- For job applicants — work history, qualifications and screening check results
Why we collect it
To respond to your enquiry, decide whether we can support you safely, deliver and roster that support, meet our obligations to the NDIS Commission, and keep records the law requires us to keep. We do not use your information for marketing and we never sell it.
Who we share it with
Only the people who need it: your support workers and our managers, your support coordinator or plan manager where you have asked us to, health professionals involved in your care with your consent, and the NDIS Commission or other authorities where the law requires. Our care management system, Visual Care, stores records securely with access limited to staff supporting you.
Consent for referrals made by someone else
If you refer someone else to us, you are confirming you have their permission — or that you are legally authorised to act for them. We will always contact the participant or their decision maker before starting any support.
Your rights
You can ask to see any information we hold about you, ask us to correct it, ask how it has been used, or ask us to delete information we are not legally required to keep. Email admin@namronsupports.org and we will respond within 30 days. If you are unhappy with our response you can contact the Office of the Australian Information Commissioner on 1300 363 992.
Accessibility statement
We support people with disability. Our website should work for them without an add-on widget or a workaround.
What we aim for
- WCAG 2.1 Level AA as our standard
- Body text at 18px or larger, with real headings you can navigate by
- Colour contrast that meets AA, without needing a high-contrast toggle
- Everything usable by keyboard, with a visible focus outline
- Descriptive text on every meaningful image
- Buttons and links large enough to tap comfortably
- No autoplaying motion that you cannot stop
- An Easy Read version of our key information
Other ways to get our information
We can send information in large print, read it to you over the phone, or arrange an interpreter including Auslan through TIS National at no cost to you. Just ask.
Found a barrier?
Tell us and we will fix it. Email admin@namronsupports.org or call 0468 406 997. We aim to respond within 5 business days.
Website terms
This website gives general information about our services. It is not individual advice, and it is not confirmation that we can deliver a particular support. Service availability always depends on location, capacity, worker fit and a proper assessment of the support need.
Where we describe response times, capacity or coverage, we keep those details current and dated. If something on this site looks out of date, please tell us.
Content and images on this site belong to Namron Care and Supports Pty Ltd unless stated otherwise. Participant and family quotes are published with permission.